Shipping policy

Introduction:

Welcome to Caribbean Pharmacy! We are committed to ensuring that your online shopping experience is smooth, secure, and satisfactory. Our Shipping Policy is designed to assist you in understanding how we process, handle, and ship your orders.

Order Processing:

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Prescription Validation: Before we proceed with shipping, we may validate your prescription and payment information. Any discrepancies will be communicated via email or phone.

Shipping Methods & Delivery Times:

  • Standard Shipping: Typically delivered within 3-5 business days after dispatch.
  • Expedited Shipping: Typically delivered within 1-2 business days after dispatch.

Shipping Charges:

  • Free Standard Shipping: Available for orders over $100.
  • Standard Shipping Fee: $10 for orders under $100.
  • Expedited Shipping Fee: Calculated at checkout based on the destination and weight of the package.

Shipping Destinations:

We currently ship to all 50 states in the U.S. and U.S. Territories. We do not offer international shipping at the moment.

Shipping Notifications & Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track your order's progress.

Delivery Issues:

  • If you encounter any issues with the delivery, please contact our customer support team at 787-336-0098 immediately.
  • We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

Refunds & Returns:

Please refer to our Refund and Return Policy for information on returning items and receiving refunds.

Special Note for Prescription Medications:

  • Prescription medications require an additional 1-2 business days for verification and processing.
  • Some prescription medications may be subject to state laws and may not be available for shipping to specific locations.

Customer Service:

Our customer service team is here to assist you with any queries or concerns regarding your order, shipping, or any other related topics. Please contact us at:

  • Email: info@caribbeanpharma.net
  • Phone: 787-336-0098
  • Hours: Monday to Saturday 7:30 AM to 8:00 PM EST

Modifications to this Policy:

Caribbean Pharmacy reserves the right to modify this shipping policy at any time, so please review it frequently.


Thank you for choosing Caribbean Pharmacy for your healthcare needs. We strive to provide you with prompt and reliable service. If you have any further questions or concerns about our Shipping Policy, please do not hesitate to contact our customer service team.

Acknowledgment:

By placing an order through our online store, you agree to our Shipping Policy, Terms of Service, and Privacy Policy.

 

PO Box 191618 San Juan PR 00919
787-336-0098